Stop Losing the Customers Who Message You on WhatsApp
We build a system that greets WhatsApp inquiries automatically, collects the details, records the lead in your CRM and routes it to the right person. No message goes untracked.
- Official, scalable setup on the WhatsApp Business API
- Automatic greeting, data collection and handoff to an agent
- Every conversation tracked as a lead and task in your CRM
Let’s review your process
Tell us briefly what you do today. We will point out what can be automated and how — free of charge.
Do WhatsApp inquiries slip through the cracks?
Many customers make first contact on WhatsApp, but accounts tied to a single phone lose control as volume grows.
Messages are answered late after hours and at peak times
Nobody knows who is talking to which customer
Follow-ups on quote requests are forgotten
Lead details are copied into the CRM or Excel by hand
The same questions are answered again every day
Sales cannot tell which campaign brought which inquiry
We turn WhatsApp into a measurable sales and support channel
Flows built on the official WhatsApp Business API run automatic replies together with human agents and your CRM.
API setup
We prepare your WhatsApp Business API account, number and Meta verification steps.
Greeting and data collection
Flows that understand the need, ask for the required details and answer common questions.
Agent handoff
Sales-ready or complex conversations go to the right agent with full context.
CRM and follow-up
Each conversation becomes a lead, tag and follow-up task; unanswered ones trigger reminders.
What WhatsApp automation brings
Fast first reply
Customers are greeted immediately and know when to expect an answer.
No lost leads
Every conversation is recorded; no request goes unfollowed.
Team order
Conversations are assigned to agents and ownership is visible.
Campaign measurement
Source data is added to the lead so you can see which channel drives sales.
How businesses use WhatsApp automation
Lead capture and qualification
Ask ad leads about need, budget and timing and record them in the CRM.
Appointments and reminders
Book clinic, service or consulting appointments and send reminders.
Quote follow-up
Automatic follow-up messages after a quote is sent.
Order and status updates
Answer order, policy or application status from the customer’s record.
Multilingual greeting
First reply and routing in the customer’s own language.
After-sales communication
Satisfaction checks, renewal reminders and repeat-sale messages.
What the system includes
- WhatsApp Business API integration
- Automatic greeting and question flows
- Optional AI understanding of free text
- Agent panel and conversation assignment
- Automatic lead and note transfer to the CRM
- Reminders for unanswered conversations
- Notifications with approved template messages
- Source / campaign tagging and reporting
Technologies we use
How WhatsApp automation is set up
- 01
Analysis
We review incoming message types, common questions and your sales/support flow.
- 02
API and account setup
We complete the WhatsApp Business API, number and Meta verification steps.
- 03
Flow design
We design greeting, data collection, handoff and follow-up scenarios.
- 04
CRM integration
We connect lead fields, tags and tasks to your CRM.
- 05
Test and go-live
We test with real conversations, check data protection requirements and roll out gradually.
Similar work we have delivered
İzy Dentiste
Dental Clinic & Health Tourism
The most common questions about treatments, timing, support services and contact options are gathered into a clearer pre-contact experience.
Read the case studyApex Dental Turkey
Dental Clinic · International Patient Inquiry Flow
Treatment discovery, trust evaluation and the quote request step were reduced to a shorter, clearer flow for international patients.
Read the case studyAcentem Takip
Insurance Agencies · Divsoft Product
Customer, policy, quote, renewal and collection processes were brought together on one platform. Critical work such as renewals and overdue payments became automatic work lists, and customer communication moved to a single recorded channel.
Read the case studyCombined with WhatsApp automation
Frequently asked questions
What is the difference between the WhatsApp Business app and the API?
The Business app is built for a single phone and a limited number of devices. The API lets several agents work on one number and enables automation, CRM integration and notifications with approved templates.
Can we keep our existing number?
In most cases yes. The number has to be removed from the WhatsApp app before moving to the API; we plan the migration with you.
Will automatic replies put customers off?
Not when designed well. We keep flows short and let customers reach a person whenever they want. The goal is to avoid waiting and reach the right person faster.
How long does setup take?
A basic greeting, data collection and CRM transfer flow can usually be set up in 1–2 weeks. Meta verification time can affect this.
Are there extra charges for WhatsApp messages?
Meta charges WhatsApp Business API conversations under its own pricing policy. We review current pricing and the expected cost for your message volume during the analysis.
Let’s turn your WhatsApp into a trackable sales channel
In the free analysis we review how you use WhatsApp today and agree on the first automation flow.