Automate Customer Support and Operations in E-Commerce
We automate “where is my order?” questions, order–stock–shipping data transfers and repeat-purchase communication, so your team works on growth instead of operations.
- AI-assisted automatic answers to order and shipping questions
- Automatic data flow between order, stock, invoice and shipping systems
- WhatsApp notifications and repeat-purchase messaging
Let’s review your process
Tell us briefly what you do today. We will point out what can be automated and how — free of charge.
Are e-commerce operations wearing out your team?
Support spends the day answering order status questions
Order data is moved by hand between marketplaces, ERP and shipping
Stock looks inconsistent across channels
Returns and exchanges are tracked in scattered places
There is no communication with customers after purchase
Support can’t keep up during campaigns
We connect support, operations and CRM
Without replacing your e-commerce platform, we add an automation and AI layer on top of your existing systems.
AI customer support
An assistant that answers order, shipping, return and product questions using order data.
Order automation
Automatic sync of orders, invoices, stock and shipping between systems.
Customer CRM
Segments, repeat purchases and loyalty communication based on order history.
WhatsApp notifications
Order, shipping and campaign notifications with approved templates.
Benefits for your e-commerce business
Lower support load
Repetitive questions are answered automatically.
Error-free operations
Order and stock data is not moved by hand.
Repeat purchases
The right message reaches the right customer at the right time.
Scalability
Campaign peaks don’t lock up your team.
E-commerce automation scenarios
“Where is my order?” assistant
Answer shipping status by order number or phone.
Returns/exchanges flow
Collect requests, check eligibility and create tasks.
Marketplace–ERP sync
Keep orders and stock in sync between systems.
Abandoned cart / repeat sale
Reminders and personal suggestions through the right channel.
B2B quote requests
Push bulk purchase and quote requests into the CRM.
Operations reports
Automatic daily order, return and stock reports.
What the system includes
- AI customer support assistant
- Order/shipping status lookup
- Marketplace, ERP and shipping integrations
- Stock synchronization
- WhatsApp and email notifications
- Customer segmentation and CRM
- Return/exchange tracking
- Automatic operations reports
Technologies we use
How we implement it
- 01
Operations analysis
We review support requests, systems and manual work.
- 02
Prioritization
We pick the two or three most time-consuming processes for phase one.
- 03
Integration and AI
We connect systems and run the support assistant on order data.
- 04
Testing
We test with real order and support scenarios.
- 05
Go-live and measurement
We track support load and error rate and keep improving.
Similar work we have delivered
Endüstri Tedarik
Industrial Supply · B2B / B2C E-Commerce
Quote-only products and cart products are managed on one platform without mixing the two flows. Every quote request is tracked as a company-linked record through its stages, and preparing, generating and sending the PDF quote happens in a single panel.
Read the case studyCodia Diamond
Jewelry, Diamonds & Online Retail
Visitors can evaluate products through stone, model, material, delivery and brand trust details instead of relying on visuals alone.
Read the case study
Barto
Diamond, Gold & Online Jewelry
Users can browse Barto collections through clearer categories while seeing trust signals closer to the purchase decision.
Read the case studyRelated solutions for e-commerce
Frequently asked questions
Do we need to change our e-commerce platform?
No. If your platform offers an API or data export, we build automation on top of it.
How does the AI assistant access order data?
Through a secure integration that can read order and shipping data. No personal information is shared without customer verification (order number, phone).
Can it handle campaign peaks?
We design workflows with queues and retries so requests are processed in order without being lost.
Let’s see what can be automated in your operations
In the free analysis we review your support requests and the manual work between your systems.